We Value Your Privacy

Riverbend Home® / riverbendhome.com® is your online resource for high quality home products. We are committed to providing the best possible value and online shopping experience for your needs. We are also committed to maintaining the following Privacy Policy to protect your personal information. Please carefully review this Policy and our Terms of Use before using riverbendhome.com. By using this Site, you signify you are in agreement with both our Privacy Policy and our Terms and Conditions.

What Information Do We Collect?

Information You Provide Us

We collect information about you when you make a purchase or attempt to make a purchase through the Site, including your name, billing address, shipping address, email address, and phone number. We refer to this information as "Order Information." We also keep records of your specific product purchases and details of the transaction.

Information may also be collected when creating a user account, joining our Riverbend Rewards or Riverbend Home Pro programs, posting a product review, participating in a contest or survey, subscribing to our e-mail newsletters, submitting a question through "Q&A", speaking with our customer service team, or using our chat feature.

You may review, update, or modify your current information, including profile and contact information at any time by logging into your Riverbend Home user account. You may permanently delete your account by contacting our customer service team at 855.438.8585 or help@riverbendhome.com.

Providing your personal Information is your choice. However, if you choose not to provide Information, you may not be able to take advantage of some or all of our Site features and offerings.

Information We Collect Automatically

When you visit the Site, we automatically collect information about your device, including information about your web browser, IP address, and time zone. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

  • "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.

How Do We Use Your Personal Information?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties including but not limited to those who assist us in operating our website, conducting our business, fulfilling orders, delivering packages, sending advertising or email marketing, or servicing you so long as those partners agree to keep this information confidential. These third-party service providers have access to Personal Information needed to perform their functions but may not use it for any other purpose. For example, we use Shopify to power our online store: you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or other's rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Any of the information we collect from you may be used in one or more of the following ways:

  • To place or fulfill an order (including inquiries or questions about your order)
  • To arrange for shipping, and send order confirmations
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services
    • To administer a contest, promotion, survey or other site feature
    • To send periodic mailings with information on new products and/or promotions
  • To provide important updates, such as changes to policies, terms and/or conditions
  • Device information is used to improve the content, product assortment, services and/or the user experience of the website and assess the success of our marketing and advertising campaigns

Interest Based Advertising

As described above, we use Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

Third Party Features

The Site may also may include an activity feed, social media buttons and widgets, such as the Pinterest "save" button. These features may collect and display your Personal Information, your IP address and the page you are visiting on the Service and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly on the Service and your interactions with them are governed by the privacy policy of the third party that provides the feature.

How Do We Protect Your Information?

We believe in providing a safe and secure experience for all of our online visitors. We have implemented security measures to protect the information collected from you.

We use data encryption technology when transferring and receiving your sensitive personal information, such as credit card or financial account information. We therefore do not store or retain your credit card data. In addition, transactions are submitted through the Site through Secure Sockets Layer (SSL). A solid key icon or a locked padlock icon will show when this is enabled. Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser. When accessing a secure server, the site address will include "https". If for some reason you do not see these verifications, please contact us directly to place your order.

Even with upholding our Privacy Policy and Terms and Conditions to protect your information, please note that no data transmitted over the Internet or stored and utilized for business purposes can be guaranteed to be completely secure. No security measures are perfect or impenetrable. We therefore do not guarantee that your use of the Site or the Information you provide us will be private or secure and we are not responsible or liable to visitors for any breaches of security or privacy. Each visitor is responsible for taking appropriate precautions and security measures when using sensitive information. You can reduce these risks by choosing a strong password, using different passwords for different services, and using up to date antivirus software.

What Third Party Services Do We Use?

We partner with trusted third parties including but not limited to those who assist us in operating our website, conducting our business, fulfilling orders, delivering packages (for example UPS or FedEx), sending advertising or email marketing, or servicing our customers.

We are a Hotjar Enabled Site. Hotjar assists us in diagnosing technical problems and analyzing user trends, making the Site a more user-friendly, more valuable, and simpler to use for the end users. You can get more information about Hotjar by visiting the 'about Hotjar' section of their website and read their privacy policy here https://help.hotjar.com/hc/en-us/categories/115001323967-About-Hotjar. You may opt-out from having Hotjar collect your information when visiting our Site at any time by visiting their Opt-out page and clicking 'Disable Hotjar' or enabling Do Not Track (DNT) in your browser.

Accessing and Updating Your Personal Information and Preferences

Email Opt Out Procedures

If you would like to be removed from our e-mail list, you may unsubscribe at any time by contacting our customer service team at 855.438.8585 or at help@riverbendhome.com. You can also use the unsubscribe link found at the bottom of every Riverbend Home email. Please allow up to 7 business days for the unsubscribe to take effect. Riverbend Home may, however, continue to use your Personal Information to contact you to fulfill orders or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with Riverbend Home, you may continue to receive communications to any name and/or email address not specified in your opt-out request.

Inviting Others

You may choose to invite someone else to use the Site by providing his or her name and email address. We may use this information to send invitations to such individuals, to track the results of such invitation referrals, and to confirm qualifying orders attributable to your registered account. Anyone who receives an email invitation to use the Site may opt out of receiving such emails in the future by following the opt-out instructions in the email. We take commercially reasonable steps to implement all opt-out requests promptly, but those who opt out may still receive communications from us as we process the opt-out request, or as required for order processing and other purposes.

California Privacy Rights

This privacy policy describes how we may share your information, including for marketing purposes. California residents are entitled to request and obtain from Riverbend Home twice per calendar year information about any of your personal information shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information and for any other questions about our privacy practices and compliance with California law, please contact us.

Right to Removal of Posted Information: California Minors

If you are under 18 years of age, reside in California, and have a registered account with us, you have the right to request removal of unwanted information that you publicly post on the Site. To request removal of such information, you can contact us. Upon receiving the request, Riverbend Home will ensure within a reasonable amount of time that the information is not publicly available on the Site.

Visitors from Outside of the United States

The Site is hosted in the United States. If you are visiting the Site from outside the United States, your information may be transferred to, stored and processed in the United States in accordance with this Privacy Policy and applicable US laws. Please note that data protection and other applicable laws of the United States may not be as comprehensive as those laws or regulations in other countries and may otherwise differ from the data protection or consumer protection laws.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. If you have questions about how these third parties use and collect data, please carefully read their privacy policies. However, we seek to protect the integrity of Riverbend Home and welcome any feedback regarding these third-party sites.

Retention of Personal Information

We retain personal information as long as necessary to fulfill the purposes provided in this Privacy Policy, unless required or permitted by applicable laws or upon you withdraw your consent for us to do so.

Online Privacy Policy Only

This online Privacy Policy applies only to information collected through our Site and not to information collected offline.

Changes to our Privacy Policy

We reserve the right, for any reason, to update our Privacy Policy as necessary. In the event it is updated, we will indicate the effective date of the changes below. We encourage you to return to this page often to ensure your knowledge of the current Privacy Policy is up to date.

This policy was last modified on 1/6/2020.

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