What Information Do We Collect?
Information You Provide Us
We collect personally-identifiable information (including any Personal Information) about you when you make a purchase or attempt to make a purchase through the Site, including your name, billing address, shipping address, email address, and phone number. We refer to this information as "Order Information." We also keep records of your specific product purchases and details of the transaction.
Information may also be collected when creating a user account, joining our Riverbend Rewards, Riverbend Home Pro or similar programs (collectively, "Programs"), posting a product review, participating in a contest or survey, subscribing to our e-mail newsletters, subscribing to our SMS/text messaging service, submitting a question through "Q&A", speaking with our customer service team, or using our chat feature.
You may review, update, or modify your current information, including profile and contact information, at any time by logging into your Riverbend Home user account. You may permanently delete your account by contacting our customer service team at 855.438.8585 or firstname.lastname@example.org Providing your information to Riverbend Home is your choice. However, if you choose not to provide your information, you may not be able to take advantage of some or all of our Site features and offerings.
Information We Collect Automatically:
When you visit the Site, we automatically collect information about your device, including information about your web browser, IP address, and time zone. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."
We collect Device Information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.
How Do We Use Your Information?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information or Personal Information. This does not include trusted third parties, including but not limited to, those that assist us in operating the Site, conducting our business, fulfilling orders, delivering packages, sending advertising, email, or SMS (text) based marketing, or servicing you so long as those trusted parties agree to keep this information confidential. These third-parties have access to your information needed to perform their respective functions but may not use it for any other purpose.
We may also release your information when we believe release is appropriate or required to comply with the law, enforce our site policies, or protect our or other's rights, property, or safety. Additionally, to the extent not personally identifiable, your information may be provided to other parties for marketing, advertising, or other uses.
Any of the information we collect from you may be used in one or more of the following ways:
- To place or fulfill an order (including inquiries or questions about your order)
- To arrange for shipping, and send order confirmations
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services
- To administer a contest, promotion, survey or other site feature
- To send periodic mailings with information on new products and/or promotions
- To provide important updates, such as changes to policies, terms and/or conditions
- Device information is used to improve the content, product assortment, services and/or the user experience of the website and assess the success of our marketing and advertising campaigns
As described above, we use your information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted interest-based advertising by accessing the following links:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these interest-based advertising services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.
Third Party Features
How Do We Protect Your Information?
We believe in providing a safe and secure experience for all of our online visitors. We have implemented security measures to protect information collected from you.
We use data encryption technology when transferring and receiving your sensitive information, such as credit card or financial account information. We therefore do not store or retain your credit card data. In addition, transactions are submitted through the Site through Secure Sockets Layer (SSL). A solid key icon or a locked padlock icon will show when this is enabled. Pages requesting your sensitive information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser. When accessing a secure server, the site address will include "https". If for some reason you do not see these verifications, please contact us directly to place your order.
What Third Party Services Do We Use?
We partner with trusted third parties including but not limited to those who assist us in operating our website, conducting our business, fulfilling orders, delivering packages (for example UPS or FedEx), sending advertising, email or SMS (text) marketing, or servicing our customers.
- For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Mobile Devices and Mobile Message Services (SMS Text Messages)
By opting in, you agree to receive promotional SMS text messages on your mobile device to the extent Riverbend Home commences a text message program. Your consent is not required as a condition of purchasing any goods or services from Riverbend Home. By agreeing to receive SMS messages from Riverbend Home, you certify that you are over 18 years of age and (a) you are the mobile account holder or (b) you have the account holder's permission to enroll the designated mobile phone number and can incur any mobile message or data charges. You agree that you are solely responsible for all message and data charges that apply to use of your mobile device to access the Site.
The Riverbend Home mobile message service (the "Service") is operated by Riverbend Home LLC (“Riverbend Home”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides updates, alerts, and information (e.g., order updates, account alerts, etc.) as well as promotions, specials, and other marketing offers (e.g., cart reminders) from Riverbend Home via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Text the single keyword command STOP to (833) 414-1788 to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other Riverbend Home mobile message or marketing programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective terms. For Service support or assistance, text HELP to (833) 414-1788 or email email@example.com.
You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages or costs arising from your use of the Service or from you providing us with a phone number that is not your own.
Accessing and Updating Your Information and Preferences
Opt Out Procedures
If you would like to be removed from our Riverbend Home e-mail list, you may unsubscribe at any time by contacting our customer service team at 855.438.8585 or at firstname.lastname@example.org. You can also use the unsubscribe link found at the bottom of every Riverbend Home email. Please allow up to 7 business days for the unsubscribe to take effect. This unsubscribe request would also apply to any postal mail marketing using the information provided in your registration form. Riverbend Home may, however, continue to use your information to contact you to fulfill orders or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with Riverbend Home, you may continue to receive communications to any name and/or email address not specified in your opt-out request.
If you would like to be removed from our Riverbend Home SMS text message service, text the single keyword command STOP to (833) 414-1788 to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other Riverbend Home mobile message or marketing programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective terms. For Service support or assistance, text HELP to (833) 414-1788 or email email@example.com.
You may choose to invite someone else to use the Site by providing his or her name and email address. We may use this information to send invitations to such individuals, to track the results of such invitation referrals, and to confirm qualifying orders from such other individuals attributable to your registered account pursuant to rules of the applicable Programs. Anyone who receives an email invitation to use the Site may opt out of receiving such emails by following the opt-out instructions in the email. We take commercially reasonable steps to implement all opt-out requests promptly, but those who opt out may still receive communications from us as we process the opt-out request, or as required for order processing and other purposes.
Removal of Posted Information -- Minors
If you are under 18 years of age and have a registered account with us, you also may request removal of unwanted information that you publicly post on the Site. To request removal of such information, you can contact us. Upon receiving the request, Riverbend Home will ensure within a reasonable amount of time that the information is not publicly available on the Site.
Visitors from Outside of the United States
Occasionally, at our discretion, we may include or offer third-party products or services on the Site. These third-party products or services are offered by third-party providers that have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. If you have questions about how these third parties use and collect data, please carefully read their privacy policies. Nevertheless, we seek to protect the integrity of Riverbend Home and welcome any feedback regarding these third-party sites.
Retention of Information